How do I place an order for Cilantro ERP?
Placing an order for Cilantro ERP is straightforward. You can initiate the process by contacting our sales team directly. Our dedicated representatives will guide you through the necessary steps, provide detailed information about our product offerings, and assist you in selecting the optimal solution for your school’s specific requirements.
What information is required to place an order?
To streamline the ordering process, we require essential information about your school, including the number of students, staff, and desired modules. This information will help us accurately assess your needs and provide a tailored quote.
What payment methods do you accept?
We offer flexible payment options to accommodate various budgetary constraints. We accept major credit cards, bank transfers, and purchase orders. Our sales team can provide more details on the specific payment methods available to you.
Is there a minimum order requirement for Cilantro ERP?
We understand that schools vary in size and needs. There is no strict minimum order requirement for Cilantro ERP. We offer scalable solutions to cater to institutions of all sizes.
How can I determine the right Cilantro ERP package for my school?
Our sales team is equipped to assess your school’s unique requirements and recommend the most suitable Cilantro ERP package. We offer a range of options to cater to different school sizes and complexities.
What factors influence the pricing of Cilantro ERP?
The pricing for Cilantro ERP is determined by several factors, including the number of users, modules selected, implementation services, and any additional customizations required. We provide transparent and competitive pricing.
Do you offer discounts for educational institutions?
We understand the budgetary constraints faced by educational institutions. We offer competitive pricing and may provide discounts based on specific factors such as school size, enrollment, or partnerships.
What is included in the implementation process?
Our implementation process involves a comprehensive assessment of your school’s operations, data migration, system configuration, user training, and ongoing support. We work closely with your team to ensure a smooth transition to Cilantro ERP.
How long does the implementation process typically take?
The implementation timeline varies depending on the size of your school and the scope of the project. Our team will provide you with an estimated timeframe during the initial consultation.
What kind of support is available after the implementation?
We offer robust post-implementation support, including technical assistance, troubleshooting, and regular software updates. Our goal is to ensure the long-term success of your Cilantro ERP implementation.
Do you provide training for staff members?
Yes, we offer comprehensive training programs to equip your staff with the skills to effectively utilize Cilantro ERP. Our training sessions cover various modules and functionalities to maximize user adoption.
How do I receive my order?
We will come to your institution and install the system if possible, or send all needed material for installation and assist remotely. In addition, we will teach you all you need to know about the system.
What countries do you deliver to?
We currently deliver to schools of all sizes, in all countries.
How long does delivery take?
It depends on how fast negotiations take place.
What if I don’t get my delivery in time?
We are very time conscious, especially when it concerns our customers. You can be rest assured that you will get your delivery in time or earlier.
Do I need to pay for any charges?
Fortunately, you do not need to pay for any charges.
Can I always come back for upgrades?
Yes. We are always ready to help you see your dreams come through. Feel free to contact us at any time.
What is your returns policy?
Though it is unlikely, if you encounter issues with your delivery which cannot be resolved, then we will return your payment in less than 30 days.
What if my product is faulty?
This is unlikely. We are always provide demos, images or videos to our clients, during the development process, for constant feedback. However, if you find any bugs or issues with your delivery, feel free to contact us at [email protected].
How long does it take to fix my faulty software or product?
We aim to fix your faulty application as soon as possible, but on occasions, it may take up to 10 days or less, depending on the fault.
How can I track the status of my faulty software fixation process?
You will receive emails from us concerning updates on the fixing process every week.
What if the fault cannot be fixed?
This is unlikely. Cilantro ERP has a lot of trained developers and engineers, with numerous years of experience. We should be able to resolve any issues with our software. However, if an issue cannot be resolved, then your payment for the application shall be returned in less than 30 days.